Good and helpful staff. we upgraded our room to city view and and had a pleasent room with lots of space to move around. hotel is along the busy shopping street which made it easier to shop. overall, we had a good time in this hotel.

Date of Stay: 23 Jan, 2012

The hotel is small but very nice and clean . Staff is polite and friendly . The hotel is located right in the old quarter so it takes you just some minutes to walk to the best sideway food stall and small restaurants where you can find the best food . I stayed there during the lunar New Year so the traffic is crowded . Friday night is the time for the night market and you just walk outside the hotel door to enjoy it .

Date of Stay: 21 Jan, 2012

The hotel is located in the Old Quarter, accessible to local shopping. The famous Hoan Kiem Lake is only 200 yards away. You can stay at the Serenade, and then have meals and meetings at the top hotels like the nearby Metropole. Breakfast at the Serenade is OK though, and some bars nearby are OK for a nightcap.

Date of Stay: 19 Jan 2012

Value for money

Don't be worried about the small frontage as this hotel has reasonably sized clean rooms with a nice sized restaurant. located in the centre of the action with shopping right on your door step. friendly and helpful staff. would definitely stay here again.

Date of Stay: December 28, 2011

We stayed there at the end of our trip. Its really close to the lake and has the night markets outside the hotel.

Date of Stay: October 18, 2011

The staff was attentive, the location could not be better and the hotel functioned better than most 5 star establishments!

If you plan to travel to hanoi - you must stay here. i've never been more pleased with a hotel in my life. i fill a passport every year so i've been a lot of places and this was an absolute treat. everything from the service to the cleanliness to the incredible location in the old quarter. can't be it!

Date of Stay: October 21, 2011

Big and nice room, helpful staff, strategic location

On our way from Halong Bay, we have to make a stop in hanoi and i decided to stay in Serenade Hotel. in general, I was satisfied with their services and facilities. The staff is really helpful, they help us with direction and order us a taxi to the airport for the next day. Unlike most hotels in hanoi which have small area, serenade can be regarded as a big one. The room itself is big as well as the bathroom. Too bad they don't have wifi on the room, but they can give you cable LAN (for those who bring laptop). but if you stay on the lobby, you can get free access of WIFI. they also have PCs that you can use. Serenade hotel also have good breakfast. above all, i recommend you to stay in this hotel. it really worth the money that you pay. You will get for what you have paid.

Date of Stay: November 04, 2011

This hotel is very central and in the midle of the nice night markets. Tours and transport booked by hotel staff is a lot cheaper than in the city. And you get quality. Staff is friendly and rooms are 4 star standard. Breakfast is very good and every day different. I would recomend this hotel to everyone. And good value for money.

Date of Stay: Apr 26, 2010

The hotel was everything it said it was. The staff were friendly, spoke reasonable English and service was great. We had a City View Room which was bigger that most. The AC and Wifi both worked fine. Best feature was the breakfast, it was fantastic, large choice, well presented and best of all a real delight to eat. The only negative was a slightly stale smell in the bathroom. I would happily stay here again.

Date of Stay: Apr 22, 2010

This was the last stay in our trip to Vietnam and it was a pleasure to stay in such a clean modern hotel after some of the others we had stayed in! Highly recommend this one.

Date of Stay: Apr 18, 2010

Very well located, very clean and friendly, a simple peace heaven in the midst of the busy old quarter. The rooms are recently renovated, well kept and furbished. Great stay. The staff kept our cases when we went off 2 days on Halong Bay. Indeed, we appreciated our stay so we decided to go back there after our boat trip.

Date of Stay: Apr 11, 2010

I enjoyed the convenience of the hotel and it was a pleasant room to return to after a busy day in town.

Date of stay: March 24, 2010

The rooms were very comfortable and the breakfast was lovely .a very good location right beside the lake .

Date of stay: February 12, 2010

The hotel was beautiful! The location was possibly the best you could get. Extremely close to Hoan Kiem Lake and pupper theatre. We weren't sure where the main toursit area was but it turned out the hotel was right in it!!!! We loved our stay here and would recommend to anyone.

Date of stay: February 1, 2010

Beautiful and very stylish hotel, perfect location, very nice, helpful and competent staff

Date of stay: January 24, 2010

Great location and fairly new. Good bathroom and hot water. Good breakfast. Friendly helpful staff. Free fast internet.

Date of stay: 13 Jan 2010

Staff is very friendly. Breakfast is nice. This hotel is in the old city of Honoi, so very noiszy in front of the hotel, but room is quiet.

Date of stay: 9 Dec, 2009

Very friendly staff with excellent English...very helpful. They gave me a better room...Good furniture and very clean. Clean restaurant..

Date of stay: 24 Oct, 2009

Clean, good breakfast, friendly staff. In Vietnam is good value to the money, central located

Date of Stay: 07 Oct 2009

A very good hotel for the money. It was quiet inside which can be welcome after a day on busy Hanoi streets. My tip would be to get the rooms on the interior of the hotel as they do not get the noise from the street although they can be a little dark.

Date of Stay: 04 Oct 2009

Overall a great hotel for the price. The location is wonderful, just a few minutes from the water puppets theatre. Although the rooms are on the small side, they are very nicely decorated and comfortable. They do not all have external windows, but the advantage is the rooms are very quiet, a nice respite from the very busy streets in the old quarter. There is a lot of choice for breakfast. The staff are extremely friendly and helpful, especially the restaurant staff and doormen. I would definitely stay here again.

Date of Stay: 18 Sep 2009

This was our second stay here and it was even better than the first. We got top floor room which had a window with city view, all be it through a brick grill, but it let natural light in. It is a lovely room too. The staff are near the best we have encountered on our holiday. The position is the best there is in Hanoi if you like the real city experience, once outside it full on but then you can retreat back to the hotel so easily without getting a taxi or hasseled by anyone. Then when you have rested up you can go out again really easily, just walk out the door! Its great note having to get transport to do something its all outside the hotel. If you do need to go somewhere there are plenty of taxis out there. The staff will call one for you also if you want.

Date of Stay: 18 Sep 2009

The location was in the heart of the Old Quarter. The street in front was wild with activity, and inside it was tranquil. The breakfast that was included in the price was extensive and very good. All the employees were pleasant and helpful.

Date of Stay: 24 Jul 2009

This one is located in Old Quarters, the heart of the city. Everything is nearby - if you are planning to take up the Lonely Planet suggested Hanoi walking trail, this one has the best location. Red bridge, Hoan Kiem lake, Puppet theatre, markets..name it, and is at walking distance. Weekend Night markets are on the same street. Despite the outside road hussles, the hotel is quiet. Breakfast is sumptuous one with decent set of options. The rooms are modern, with all the facilities - including Wifi in the room & LCD TV with plenty of channels to surf. Staff is courteous. Absolutely no complaints, and would be the first choice in my next visit to Hanoi.

Date of Stay: 06 Jul 2009